Faqs

Softyz Inc. is a cloud backup and file management platform built for everyone -- from individuals protecting personal photos to businesses securing critical servers. Softyz Inc automatically backs up your files to the cloud, lets you access them from any device, share them securely, and restore them in seconds whenever you need them.

Yes - Softyz Inc offers a free plan with 5 GB of secure storage, included forever with no credit card required. Simply go to softyzinc.com, click "Get Started Free", create your account, and download the app for your device. Your first backup can be running within 2 minutes of signing up.

Softyz Inc works on Windows 10 & 11, macOS 12-15 (Monterey to Sequoia) on both Apple Silicon and Intel Macs, Linux (Ubuntu, Debian, Fedora, Arch, RHEL, and more), iOS (iPhone & iPad), and Android. You can also manage all your files via the Softyz Web Manager from any browser- no app needed.

Most users are fully backed up within 5 minutes. Download the app (under 30 MB), sign in or create a free account, choose the folders you want to protect, and your first backup starts immediately. On Windows and Mac, Softyz auto-detects your Documents, Desktop, Downloads, and Photos folders to make setup even faster.

Yes. The Personal plan supports up to 3 devices under one account. The Business plan supports unlimited devices, and the Enterprise plan can cover an entire fleet of servers and workstations. All devices are visible and manageable from one central dashboard in the Web Manager.

Not at all. Softyz Inc is built for everyone - from a home user who wants their photos safe, to an enterprise CTO who needs compliance-grade infrastructure. The desktop and mobile apps are designed to work automatically with minimal setup. For advanced users, the Linux CLI and REST API offer full programmatic control.

Softyz Inc can back up any file type - documents (PDF, DOCX, XLSX, PPTX), photos and videos (JPG, PNG, HEIC, RAW, MP4, MOV), audio files, design files (PSD, AI, Figma, Sketch), code repositories, database exports, and compressed archives. There is no restriction on file type - if it lives on your device, Softyz Inc can protect it.

Softyz Inc requires an internet connection to back up or sync files. For offline access, mark specific files or folders for local sync in the desktop app - these are stored on your device and available even without internet. Changes made offline sync automatically the next time you reconnect.

Softyz Inc uses real-time continuous backup - the moment you save or modify a file, Softyz Inc detects the change and backs it up within seconds. You can also set scheduled backups (hourly, daily, or weekly) for specific folders. For large files or database exports, scheduled backup is often more efficient than real-time sync.

Open the Softyz Inc Web Manager or desktop app, navigate to the file or folder, and click "Version History". You'll see a timeline of every version saved over the past 180 days. Click any version to preview it, then click "Restore" to bring it back. The whole process takes under 60 seconds from start to finish.

Softyz Inc retains 180 days of version history on Business and Enterprise plans. The Personal plan retains 30 days. Within that window, you can restore any saved version of any file - not just the most recent backup. This protects you from ransomware, accidental overwrites, and gradual file corruption.

Yes- completely. Sign in to Softyz Inc on any device and restore any file or folder from any of your backed-up machines. This is especially useful after a device theft, hardware failure, or when switching to a new computer. Your data is accessible from anywhere, on any device you own.

Softyz Inc automatically resumes the backup the next time your device is on and connected to the internet. No files are skipped or missed - the agent picks up exactly where it left off. Partially uploaded files are handled with chunked transfer, so even an interrupted backup doesn't need to restart.

No. Softyz Inc uses intelligent throttling and delta sync technology- only changed blocks are uploaded, not whole files. CPU usage stays under 1-5% during backup, and the app detects when you're actively using your device and automatically reduces its activity. Most users never notice it's running.

Yes. Softyz Inc uses immutable backup technology - once a file is backed up, the backup copy cannot be modified or deleted by ransomware running on your device. If ransomware encrypts your local files, simply restore a clean version from before the attack using version history. Your Softyz Inc backup is always untouched.

Yes. You can add any connected drive - external HDD, SSD, USB stick, or mapped network drive - as a backup source in the Softyz Inc. Softyz Inc monitors and backs it up exactly like an internal folder. Note that the drive must be connected when a scheduled backup runs for that source.

Through the desktop or mobile app, there is no per-file size limit - Softyz Inc handles files of any size using chunked upload technology. Through the Web Manager browser interface, individual file uploads are limited to 50 GB per file. For files over 50 GB, use the desktop app or CLI agent for the most reliable experience.

Open the file in the Web Manager or desktop app, click "Share", and choose "Create link". Softyz Inc generates a secure URL you can send to anyone. The recipient can access the file directly in their browser - no Softyz Inc account or app needed.

Yes. When creating a share link, toggle on "Password protection" and set your own password. The recipient is prompted to enter the password before viewing or downloading the file. This is ideal for sensitive documents - the link alone is not enough to access the content.

Yes. When creating a share link, set an expiry - options include 1 hour, 24 hours, 7 days, 30 days, or a custom date. After the expiry, the link deactivates automatically. You can also manually revoke any active share link at any time from your account.

Yes. The Web Manager includes a share activity log showing every time a shared link was accessed - including the time, date, and approximate location. Business and Enterprise users get more detailed analytics including download counts and full open history.

Yes. When creating a share link, choose "View only" mode - the recipient can preview the file in their browser but the download button is disabled. This is useful for sharing proposals, contracts, or creative work where you want someone to see but not receive a downloadable copy.

There is no limit on the number of share links you can create, or on the size of files you can share - any file in your Softyz Inc account can be shared. On the free Personal plan, shared files count toward your 5 GB storage limit. Paid plans include generous storage with no separate share quota.

Absolutely not. Share links are strictly scoped - the recipient sees only the exact file or folder you shared. They have no visibility into your account, other folders, or any personal information. Your account privacy is fully maintained regardless of how many links you share.

Softyz Inc offers three paid plans- Personal (?149/month, 500 GB, 3 devices), Business (?1,499/month, 5 TB, unlimited devices with server backup and compliance tools), and Enterprise (custom pricing, unlimited storage, dedicated account manager and SLA). All plans include a free 5 GB.

Yes- annual billing saves you 20% compared to monthly. On the Personal plan, annual billing works out to ?1,430/year instead of ?1,788/year. On the Business plan, annual billing is ?14,390/year instead of ?17,988/year. Switch between monthly and yearly at any time from your account settings.

Yes- cancel anytime with no cancellation fee or penalty. Go to Account - Billing - Cancel subscription. Your paid features and storage remain fully active until the end of your current billing period. After that, your account reverts to the free 5 GB tier and all your backed-up files remain accessible.

Softyz Inc accepts all major credit and debit cards (Visa, Mastercard, RuPay, Amex), UPI (Google Pay, PhonePe, Paytm), net banking, and for Enterprise plans, bank transfer and invoice billing. All payments are processed securely via Stripe and Razorpay. We never store your full card details on our servers.

Yes. We offer a 30-day no-questions-asked refund on all paid plans. If you're not satisfied within 30 days of your most recent payment, contact our support team and we'll process a full refund immediately. For annual plans cancelled after 30 days, our billing team reviews each case individually and is generous wherever possible.

Your backed-up files are never deleted when you downgrade or cancel. If your stored data exceeds the free 5 GB limit after downgrading, new backups pause - but existing files remain safe and accessible. You have 90 days to reduce your storage or reactivate a paid plan before any data is scheduled for deletion, and we notify you at every step.

Yes - 18% GST is applicable on all Softyz Inc plans as required by Indian tax law. Prices shown on the website are exclusive of GST. Your invoice, downloadable from Account - Billing - Invoice History, shows the GST amount separately and includes our GSTIN for business expense reimbursement purposes.

Softyz Inc sends email notifications when you reach 80% and 95% of your storage limit. When you hit 100%, new backup jobs are paused - but no existing data is deleted. Upgrade your plan from Account - Plans to instantly resume backups. Your queued backup jobs are processed automatically right after upgrading.

Softyz Inc uses zero-knowledge end-to-end encryption. Your files are encrypted on your device using 256-bit AES before they are uploaded. The encryption key is derived from your password and never leaves your device. This means that Softyz Inc - including all employees and servers- cannot access, read, or decrypt your files under any circumstances.

No. Because Softyz Inc uses zero-knowledge encryption, your files are encrypted before they leave your device and can only be decrypted with your personal key. Softyz Inc employees, engineers, and servers only ever see encrypted, unreadable data. Even in response to a legal request, we cannot provide the contents of your files.

Softyz Inc is ISO 27001 certified for information security management, SOC 2 Type II audited for security and availability, GDPR compliant for European data privacy, and HIPAA-aligned for healthcare data handling. Enterprise customers receive compliance documentation and third-party audit reports on request.

Go to Account - Security - Two-factor authentication and click "Enable". You can use any TOTP authenticator app (Google Authenticator, Microsoft Authenticator, Authy) or receive codes via SMS. Once enabled, every new login will require both your password and a fresh one-time code from your chosen method.

Softyz Inc operates data centres across India (Mumbai, Chennai), Asia-Pacific (Singapore, Tokyo), Europe (Frankfurt, London), and North America (Virginia, Oregon). Your data is stored in the region closest to you for performance, with geo-redundant copies in at least two locations for resilience. Enterprise customers can select specific storage regions for compliance requirements.

Never. Softyz Inc does not sell, rent, or share your personal data or file contents with any third party for any commercial purpose. We collect minimal metadata necessary to operate the service and this data is never sold or used for advertising. Full details are in our Privacy Policy at softyzinc.com/privacy.

Act immediately: change your password from Account ? Security ? Change password, enable two-factor authentication if not already active, and go to Account - Security ? Active sessions to sign out all other devices. Then contact our support team via live chat to review your account activity log and confirm no unauthorised access occurred.

Go to Account ? Team ? Invite members and enter your team members' email addresses. Each invited user receives a join link. As the administrator, you control what each member can access- assign view-only, upload, or full-access permissions per folder. Members can be removed or have permissions changed at any time.

Yes. For Linux and server deployments, Softyz Inc provides an official Ansible role, Puppet module, and Chef cookbook. Pass your API token and backup paths as variables to deploy and configure the agent uniformly across your entire fleet in a single playbook run. Enterprise customers get a dedicated onboarding engineer to assist with large-scale fleet setup.

Yes. Business and Enterprise plans include disaster recovery tools with defined Recovery Time Objective (RTO) and Recovery Point Objective (RPO) targets. Softyz Inc supports failover configurations, cross-region replication, and pre-tested recovery runbooks. Enterprise customers get a custom DR plan prepared with our solutions architects during onboarding.

Yes. Softyz Inc offers a comprehensive REST API that lets you trigger backups, check status, restore files, manage users, and generate share links programmatically. API access is available on all paid plans. Authentication uses secure API tokens- no password sharing required. Full documentation is available at docs.softyzinc.com.

Yes. Softyz Inc is designed with compliance in mind. For GDPR, we offer data residency selection (EU-only storage), right-to-erasure tooling, data processing agreements, and detailed audit logs. For HIPAA, we provide Business Associate Agreements (BAA) on request for Enterprise customers handling protected health information.

Yes. Every Softyz Inc plan starts with a free 5 GB tier you can use indefinitely. For the Business plan, we offer a 14-day full-feature free trial- no credit card required- so your team can evaluate the platform fully before committing. Enterprise customers get a guided 30-day proof-of-concept with a dedicated solutions architect at no charge.