Effective Date: 22-May-2026
Company Name: Softyz Inc.
At Softyz Inc, we aim to provide reliable and secure services to our customers. This Refund and Cancellation Policy explains how cancellations and refunds are handled for our products and services.
By purchasing or using our Services, you agree to this policy.
1. 15-Day Full Refund
We offer a full refund within 15 calendar days from the date of the original purchase, subject to the conditions mentioned in this policy.
If you are not satisfied with our Service, you may request a refund within this period. Once approved, the refund will be processed back to the original payment method.
2. Eligibility for Full Refund
To be eligible for a full refund:
- the request must be made within 15 days of purchase;
- the account must not have been suspended, terminated, or involved in misuse;
- the Service must not have been used in a way that violates our Terms and Conditions;
- the refund request must be submitted through our official support email or contact form.
3. Refunds After 15 Days
After the 15-day refund period ends, refunds will no longer be fully guaranteed.
Any refund request after 15 days may be reviewed on a case-by-case basis, and if approved, the refund amount may be:
- adjusted according to the number of days used;
- reduced by applicable service charges, activation fees, support costs, or payment processing fees;
- based on the unused portion of the subscription or service period.
4. Cancellation Policy
You may cancel your subscription or service at any time by contacting our support team or through your account settings, if available.
Cancellation will stop future renewals, but it does not automatically create a right to refund unless the request falls within the 15-day refund period or is otherwise approved by us.
5. Auto-Renewal
If your plan is on auto-renewal, it will automatically renew at the end of the billing cycle unless you cancel it before the renewal date.
It is your responsibility to cancel the subscription before renewal if you do not want to continue the service.
6. Non-Refundable Charges
The following may be non-refundable:
- setup or activation charges;
- taxes or government fees;
- payment gateway charges;
- third-party service charges;
- any custom or enterprise-specific work already performed;
- any service used in violation of our policies.
7. Fraud, Abuse, and Policy Violations
We reserve the right to deny any refund request if we find:
- abusive or fraudulent activity;
- repeated chargeback abuse;
- violation of our Terms and Conditions;
- misuse of the service or suspicious account behavior.
8. Processing Time
Approved refunds are usually processed within 5 to 15 business days, depending on your bank or payment provider.
9. Service Suspension or Termination
We may suspend or terminate access to the service without refund if the user violates our Terms and Conditions, uses the service unlawfully, or creates security or operational risks.
10. Contact for Refund Requests
To request a cancellation or refund, please contact:
Email: support@softyzinc.com
Company: Softyz Inc.
Website: https://softyzinc.com/